Legal
Terms of Service
Last updated January 2026
Rental agreement
Placing a reservation and completing checkout constitutes acceptance of our rental terms for the duration of the booking. Rates are billed by day, week, or month as selected at checkout, and the rental period begins at pickup or delivery.
Equipment use and condition
Rented equipment must be operated by qualified personnel, used only for its intended purpose, and kept at the jobsite address provided at checkout unless our team approves a change. Renters are responsible for equipment from delivery or pickup until it is returned.
Delivery, pickup, and returns
Delivery and pickup windows are scheduled at checkout based on branch hours and availability. Equipment should be reasonably clean and free of jobsite debris at return; excessive cleaning or damage may result in additional charges.
Extending or changing a rental
Rentals can be extended or modified by contacting your branch directly, subject to equipment availability. Extending a rental continues billing at the originally quoted rate for the equipment and duration tier.
Damage, loss, and liability
Renters are responsible for damage beyond normal wear and tear, and for loss or theft of equipment while in their custody. Field service and inspection records are used to document equipment condition at delivery and return.
Payment and balances
Payment is collected at checkout, with any additional charges — such as extensions, damage, or fuel — billed to the payment method on file. Rentals with an outstanding balance may be placed on hold until payment is resolved.
Questions
For questions about a specific rental agreement, contact your branch or reach our support team at 804-466-0207.